The most efficient way to get tech support for ScriptWright is to email the developer:

for Technical questions or support.

Some problems may be related either to your system setup or to various anomalies in how you are using the program. In these cases it is often necessary for the development team to actually take a peek at your document. You may be asked to email mail a copy or an excerpt for examination.

ScriptWright ships with a document named FAQ&TOUR.DOC. This contains some extremely useful information not contained in the manual.

Before contacting Indelible, Ink. you should read both the FAQ&TOUR.DOC and the notes on this page to see if your question is answered.

No. ScriptWright was designed, by a screenwriter, specifically for one camera feature film writing.

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With some tweaking, the styles can be redefined to conform to play format. However, some of the screenplay specific tools, such as FormatScript and SceneReport will no longer work.

A separate product is under development for stage plays.

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These are unprintable characters representing spaces or end of paragraphs.

They can be turned off by pressing Ctrl+Shift+8 (a command that toggles ShowAll), or by selecting WordOptions from the Tools menu, selecting the View Tab and making sure that All and Paragraphs Marks are NOT checked.

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This is caused by a collision between Word and the DeskJet series of printers. These printers are ALWAYS seen as color printers by Word, even if you have the black & white cartridge installed. There once was a setting in the Word Options.Compatiblity section that told world to "print colors as b&w on non-color printers" -- and this used to work with the first generation of dual mode printers. No more.

As a result, ScriptWright's styles, which by default have color attributes set for ease of viewing, have to be reset to black.

In the most recent versions of ScriptWright (8.0,7.0b, 6.1e) all you have to do is run Change Colors from the Format menu and select All Auto, and then select Set Colors. This will change all ScriptWright styles to "auto" color.

If you have an earlier version of ScriptWright, you can either contact Indelible, Ink. for an upgrade (specify that you are having this problem), or you can manually ensure that all style definitions are set to Auto.

To manual re-define the color a style:

1. Select Define Styles from the Format menu
2. Select the style you wish to modify from the list at the left
3. Click Modify
4. Click Add to Template if you want the changes to be saved for all subsequent ScriptWright documents (you will have to do this for every style you modify)
5. Click the Format button, and Font from the resulting drop down menu
6. On the Font menu, check the Color drop down list. If this is not showing Auto, change it.
7. Ok your way back to your document

The styles in ScriptWright that may have color attributes set to on: Char, Paren, Dialogue, Heading 3, bContinued, tContinued, more, CharCont, Transition

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Make sure under "AutoFormat as you type" that "symbol characters with symbols" is unchecked.

If this does not correct the problem, then you have an AutoCorrect entry (Microsoft defined one by default) for three periods in a row. You must manually delete this AutoCorrect entry.

In ScirptWright 8, select the Tools menu from the Tools Menu, and AutoCorrect from the fly out menu.

In ScriptWright 6 and 7, select Macro from the Tools menu and type AutoCorrect and select Run.

From the resulting AutoCorrect dialog box, look for an entry for ... and delete it.

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By default ScriptWright uses Courier New as it's font. This is because everyone who has Windows 95 has this font installed. But many have complained that this font is "skinnier" than Courier fonts in the past.

The reason for this is that laser printers now do 600 dpi (dots per inch) instead of 300 dpi.

There are three possible ways to darken and thicken the default font in ScriptWright.

You can first off set your printer to use 300 dpi instead of 600 dpi. You can reach the printer setup dialog either from the Control Panel or from the Print Dialog box.

You could try ChangeFonts (under the tools menu) and change the font to Courier (not Courier New) -- which should be the built-in printer font and should be displayed in the list..

This will result in the darkest font.

To manual re-define the default Font:

1. Select Define Styles from the Format menu
2. Select the Normal style from the list at the left
3. Click Modify
4. Click Add to Template if you want the changes to be saved for all subsequent ScriptWright documents
5. Click the Format button, and Font from the resulting drop down menu
6. On the Font menu, Select Bold in the Font Style list
7. Ok your way back to your document

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The most common cause for an endless loop when formatting is that the very last paragraph in your document is both blank and formatted as headign 3 (slugline).

You should not have any blank paragraphs in your document. ScriptWright will normally warn you of blank paragraphs and remove them automatically. But some combinations of styles elude detection.

The surest way to make sure you have no blank paragraphs is to do the following:

1. select Find from the edit menu
2. in the find text box enter ^p^p and click Find. This will take you to any instance of two adjacent paragraph marks.

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The most common cause here is a blank paragraph of Char style. Make sure you have no blank paragraphs.

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Once you purchase the full ScriptWright package you must manually copy any documents created using the demo.

It's a trivial procedure. Here are the steps.